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Q:
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How does this product fit in with my existing CRM and DMS?
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A:
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We have designed our software to lightly integrate with all
types of CRM and DMS systems.
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Q:
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If I don’t have a CRM system, can I still use the ResponseLogix suite?
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A:
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Yes.
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Q:
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How does this affect the metrics I get from my CRM system?
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A:
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ResponseLogix will not affect metrics obtained from your CRM system. However, while
your CRM will provide information on what the sales person reports they did, ResponseLogix
will provide metrics on the sales person’s actual activities.
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Q:
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Are messages customized with our company name?
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A:
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Yes, our e-mails carry individual dealership branding.
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Q:
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Are customer responses customized to each salesperson?
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A:
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Yes, responses appear to be personal e-mails coming directly from one of your sales
people.
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Q:
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Do you also call the leads?
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A:
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No.
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Q:
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How many leads can ResponseLogix solutions support?
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A:
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ResponseLogix can support an unlimited number of leads.
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Q:
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How many sales people can the suite support?
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A:
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ResponseLogix can handle any number of sales people.
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Q:
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Has learning this system been hard for other customers? I already have concerns about
sales people turnover – I don’t want to give them any reasons to leave.
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A:
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Not only is ResponseLogix easy to use, it can reduce Internet Sales Manager (ISM) turnover by freeing time for more sales calls, creating peace of mind regarding follow up
and driving more unit sales per month for your ISMs.
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Q:
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What kind of training do you provide for my sales team?
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A:
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We provide comprehensive training on every aspect of using ResponseLogix.
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Q:
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How long does it take to set up?
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A:
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Once ResponseLogix receives all of the necessary information from you, the typical
launch time is within two to three weeks.
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Q:
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Do you quote 24/7?
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A:
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Our SmartQuote e-mail responses are designed to look as if they are coming from
a specific salesperson at your dealership and do not have the appearance of an automated
response. We send responses from 4:30 AM. to 11:00 PM Pacific time. Therefore,
we do send quotes when most people are available to receive them, reinforcing the idea the quote is
coming from an actual sales person.
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Q:
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What customer support do you provide after implementation?
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A:
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Each dealer has an assigned Account Manager who will provide world-class service
to your dealership.
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Q:
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How do sales people usually respond to ResponseLogix?
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A:
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When speaking with sales people who use ResponseLogix, it is not uncommon to hear
them use the term “life-saver.” Once they use ResponseLogix, most salespeople can’t
imagine doing their job without it.
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Q:
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How do we know you are following up on our leads?
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A:
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We provide monthly analytics showing the number of e-mails sent and reactivation
activity. We do not copy you on all of the follow up communications because the
volume of activity would clog your CRM system.
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